Two Indonesian airports are among the world’s best airports according to Skytrax. Among them are Soekarno-Hatta International Airport (CGK) and I Gusti Ngurah Rai International Airport (DPS). The best airports according to Skytrax were selected based on a survey conducted on 13 million air transport users from more than 100 countries at 565 airports worldwide in the period August 2024 – February 2025. Passengers surveyed were asked to rate the airport based on their experience at airport service points, starting from check-in, arrival, transfer, shopping, security checks, immigration, to departure.
President Director of PT Aviasi Pariwisata Indonesia (Persero) or InJourney Maya Watono said that Soekarno-Hatta Airport has successfully risen to 25th place from 28th place in the World’s Top 100 Airports 2025 category. Not only that, but Indonesia’s pride airport also achieved 3rd place in the Best Airports 2025 by Size (50 to 60 Million Passengers) category and is in 9th place for Best Airports in Asia 2025.
In terms of service, Soekarno-Hatta International Airport is among the best by achieving 10th place for Best Airport Staff in Asia 2025 and 10th place in World’s Best Airport Immigration Services 2025.
“In recognition of the improvement in the quality of its services, Soekarno-Hatta International Airport has also achieved Certified 4 Star Airport Rating 2025 status, after maintaining its 3 Star Airport predicate since 2013,” he said in a written statement, Friday (11/4/2025).
Maya added that I Gusti Ngurah Rai International Airport also recorded positive achievements in the 2025 world airport awards. In the World’s Top 100 Airports 2025 category, this airport managed to rise two ranks, from 74th to 72nd. Then, I Gusti Ngurah Rai Airport won recognition as one of the best regional airports in Asia by ranking 6th in the Best Regional Airports in Asia 2025 category.
“Airport transformation is a very important process for the development of Indonesia’s aviation and tourism industry. Airports as the face of the nation must have good quality of service so that they give a beautiful impression when people first visit Indonesia,” he said.
Furthermore, Maya said that the transformation process at 36 under the management of InJourney Airports will also continue to be carried out with the aim of improving services to passengers. The transformation is carried out fundamentally, covering aspects of premises, processes, and people, and is supported by the implementation of technology as an enabler.
April 11, 2025, detikFinance
(https://finance.detik.com/infrastruktur/d-7863957/2-bandara-ri-masuk-daftar-100-terbaik-dunia-soetta-di-peringkat-25)